Innovative training for a rapidly changing banking sector

Iccrea Banca, the Central Institute of Cooperative Credit, embarked on an ambitious training project to develop the soft skills of its workforce. This multi-year initiative aims to transform the corporate culture and promote innovation and adaptability in a rapidly evolving sector.

The training program focuses on crucial skills for modern banking. Courses range from Design Thinking as an innovation tool to advanced Problem Solving, from Creativity and Lateral Thinking to Critical Thinking. Customer Orientation and Customer Experience are also part of the training offer, along with courses promoting Diversity, Equity, and Inclusion.

These are not mere theoretical courses but interactive workshops designed to stimulate innovative thinking and practical application of acquired skills. The goal is to create a more agile workforce prepared to face the unforeseen challenges of the financial sector.

Training sessions are primarily conducted online, responding to the sector's need for flexibility and growing digitalization. However, distance learning doesn't mean isolation. Idib Group has implemented cutting-edge interactive tools like Miro, an online whiteboard for remote collaboration, and Slido, a real-time interaction and quizzes platform.

These tools transform online sessions into engaging and participatory experiences, replicating the energy and interaction of physical classrooms in the digital world.

The program has been carefully designed to adapt to the needs of employees and managers within Iccrea Banca, considering the banking world's specific challenges and issues. This tailored approach ensures that each participant can immediately apply new skills to their role, maximizing the impact of training on the organization.

The program's results are reflected in a tangible change in Iccrea Banca's corporate culture. While specific numerical data is unavailable, employees report greater confidence in tackling complex problems and renewed passion in approaching their daily work, thanks to the techniques and methods learned.

This investment in soft skills prepares Iccrea Banca not only to face current challenges but also to be in the best position for the challenges that the ever-evolving financial landscape will present.